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Privacy and Cookie Policy

Privacy and Cookie Policy

HelloDeco.co.uk (hereinafter: 'we', 'us' or 'HelloDeco') respects the privacy of visitors and users of its websites, as well as the privacy of its customers who place an order via our (affiliated) website(s) (hereinafter: website). This policy sets out what information we collect from you as a customer in the context of your use of our websites, and how we use and protect this information.

1. Applicability

This Privacy and Cookie Policy applies to every website visit, transaction and agreement concluded via a website. All information, including your personal data, that we collect about you during your visit and/or use of our website will be processed in accordance with this Policy, the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy and Cookie Policy does not apply to websites of other companies that contain a link to our website or to which a link on our website refers.

2. Data we collect

HelloDeco enables you to have personalised photo products made online, such as a photo on canvas or photo on wood, and to have your order delivered to an address of your choice. In the context of our services, we may collect your data in two ways:

Data provided by you HelloDeco collects data provided by you, such as your email address and password when you register as a new customer and create an account. We also collect your order details such as your name, (delivery and billing) address, telephone number and payment details when you place an order with us (and, if the order is to be sent to someone else, the name and address details of the recipient), together with files such as the photos you upload and/or use in or on our products. Your email address is used to send you confirmation of your order. Personal data is also collected when you participate in our competitions or when you share your opinion with us, for example by writing a review about our product. In addition to creating an account, we may also collect your email address separately when you sign up for our newsletter via the website.

Data we collect automatically HelloDeco also collects data that we receive based on your use of our services, your visit to our website and any other websites accessible from our website. For example, we collect your IP address and the type of browser you use, as well as the pages you visit, the date and time of your visit or use, and how you use our website.

3. How do we use your data?

Your data may be used for the following purposes:

Acceptance, processing and fulfilment of your order Your data is used to process, fulfil, produce and deliver your order to the address you have chosen. We will also use your data to keep you informed of the progress of your order. We pass your data on to other companies that carry out certain services on our behalf. Examples include: a third party engaged by us to produce your order; a carrier such as DHL to ship and deliver your order; online payment service providers such as MultiSafepay or PayPal to process your payment; service providers to send our emails or other forms of customer communication; marketing analytics companies to analyse our data or remove duplicate entries from our database; and to provide our customer service.

Managing your account You can create your own account on our website. In this account we store, among other things, your name, (delivery and billing) address, telephone number and email address. We also store information about your previous orders so that you can find, view, share or reorder your products more quickly.

Direct marketing, co-branded offers and newsletters We may use your data for direct marketing purposes to send you commercial information or offers about our products and services via email, direct mail, telephone (including SMS and push notifications) or other media. This information or these offers may also be compiled in a co-branded manner in collaboration with a partner or an affiliated company and will then include products or services from that third party.

You can sign up for our newsletter, which is sent by email or direct mail, to stay informed of special offers and our new or additional products and services. If you no longer wish to receive our commercial communications such as our newsletter, you can always let us know by contacting our customer service. For commercial emails, simply click the unsubscribe link at the bottom of the email.

Under the UK Privacy and Electronic Communications Regulations (PECR), we will only send you direct marketing communications by email or SMS if you have given your consent, or if you are an existing customer and we are marketing similar products or services to those you have previously purchased, with a clear opportunity to opt out.

Reviews and comments We love hearing about your experiences with our website and our products. For writing customer reviews about a HelloDeco product, we use third parties such as Feedbackcompany. If you wish to write a review about our product, Feedbackcompany will collect personal data about you. For an overview of what personal data is collected and how Feedbackcompany handles this, please visit: https://www.feedbackcompany.com/privacy-policy/.

If you give us a review, for example via a third party such as Feedbackcompany, social media or our customer service, we may use such a review (or part of it) for any purpose, provided that we will not use your review in combination with your name or other personal data. Only with your prior and explicit consent will we use your review (or part of it) together with your name (or other personal data) that you have provided to us.

Promotional activities and competitions If you participate in a promotional activity or competition, we will ask for your name, address, telephone number or email address, and you may also share other material such as photos. We use this data to run the promotional activity or competition, to notify the winner(s) that they have won, and, after obtaining consent, to announce the name(s) of the winner(s) via our website, newsletter and/or social media.

Maintenance, statistical analysis and improvement of our services We continuously strive to improve our services. We use analytical software from third parties, such as Google Analytics. With this analytical software we place cookies to track general visitor data and receive reports on how our services are used. In this context, we record data via the website such as your computer's IP address, the date and time of your visit or use, your browser, which products you view and design, and which editor features you use.

We may also use your data to ask whether you would like to participate in a non-binding customer or market research survey. Sometimes other companies carry out this research on our behalf. We will then provide such companies with your email address or telephone number, and they are of course also required to comply with this Privacy and Cookie Policy.

Fraud We use our customer data to investigate, prevent and combat fraud. If we are requested to provide access to our customer data on the basis of a legal obligation, for example in the context of a criminal investigation, we will comply and pass the requested data on to the relevant authority or law enforcement agency.

Improving our customer service To assist you quickly with any questions, our customer service uses your data such as your name and order number. Our customer service may take notes during a conversation with you to record why you contacted us and what solution we provided. Such customer service data is also retained by us, which is helpful if you contact us again in the future. If you contact our customer service by telephone, email or live chat, we may record and store the conversation for quality monitoring and training purposes. This helps us to analyse and improve our customer service.

International data transfers HelloDeco may engage third parties for the purposes set out above, whereby your personal data may be processed as part of your data. These partners, service providers or any other type of (sub-)processor engaged by them may be located in countries outside the United Kingdom. Where data is transferred to a country that does not provide an adequate level of protection as recognised under UK law, HelloDeco will only transfer the data if appropriate safeguards are in place, such as the UK's International Data Transfer Agreement (IDTA) or UK Addendum to the EU Standard Contractual Clauses, as required under the UK GDPR and the Data Protection Act 2018. We store your data in accordance with the applicable statutory retention periods.

4. Transfer to third parties

We only make your data available to third parties as set out above, and solely for purposes as described in this Policy or compatible with it. Our employees and third parties engaged by us are obliged to observe the confidentiality of your data and the content of this Policy. HelloDeco will only provide your personal data to third parties if we have obtained your prior consent, are legally obliged to do so, or in the event of a merger, acquisition, reorganisation or similar event.

5. Security of your data

HelloDeco handles your data, which may include personal data, with the utmost care. We have implemented various technical and organisational measures to protect your personal data against loss or unlawful use, in accordance with our obligations under the UK GDPR and the Data Protection Act 2018.

Every photo product and all images, photos or other uploaded content stored therein is secured by your unique email address and password. Other users cannot access the products you have created or the content stored therein without having both of these details. We therefore recommend that you choose your password carefully and do not share it with others.

6. Cookies

Cookies are small files that are sent along with the pages of our website via your browser and stored on your computer, tablet, phone or other device. We use cookies to optimise your user experience when visiting or using our services via the website. The cookies ensure that our website recognises your browser, preferences and history on your next visit. We may also use cookies to show you relevant information, to receive reports on how visitors or users use our services via the website, and to enable integration with social media networks.

In accordance with the UK Privacy and Electronic Communications Regulations (PECR), we will ask for your consent before placing any non-essential cookies on your device. You can manage your cookie preferences at any time via the cookie settings on our website.

HelloDeco uses the following types of cookies:

Functional cookies: these cookies are necessary to visit our website and use our services. They are intended to facilitate the use of our website and therefore store your personal settings, which items have been added to your shopping basket, and whether a particular message has already been shown to you, to prevent you from seeing it again. These cookies do not require your consent as they are strictly necessary for the website to function.

Analytical cookies: these cookies track data about the use of our website via Google Analytics. These statistics give us insight into, among other things, how often our website is visited, which parts of our website visitors find most interesting, which products you view and design, and which editor features you use. This data is used for statistical analysis of visiting, usage and click behaviour, in order to continuously improve our website and make it as user-friendly as possible. These cookies are only placed with your consent.

Tracking cookies: these cookies are used to track which websites and pages you visit alongside our website, in order to collect data about your browsing history. We use this data to show you advertisements that are more relevant to you and better match your interests. They are used, for example, to limit the number of times you see an advertisement and to measure the effectiveness of our digital advertising campaigns. They are placed on behalf of and with the consent of HelloDeco by external advertising networks. These cookies are only placed with your explicit consent.

Social media cookies and other third-party cookies: when you visit our website, content may also be offered by companies other than HelloDeco. These companies may also place cookies on your device. If you share certain HelloDeco content via social media networks such as Facebook or Instagram, these third parties may also place cookies on your device. It is important to note that we have no access to, nor control over, cookies placed by third parties. We recommend that you visit the websites of these third parties for more information about their cookies and how to manage them.

The cookies mentioned above are only used by us and the data collected through them is not shared with third parties, unless necessary in the context of the purposes set out above and in accordance with this Privacy and Cookie Policy. Cookies placed on your device via your browser can be deleted if you wish. Most browsers accept cookies automatically, but you can adjust your browser settings if you no longer wish to allow this. More information can be found under "Help" in your browser. If you do not accept cookies, you can still visit our website, but certain services and parts of the site may not function optimally.

7. Your rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights in relation to your personal data:

  • Right of access: you have the right to request a copy of the personal data we hold about you.
  • Right to rectification: you have the right to request that we correct or complete your data if it is inaccurate or incomplete.
  • Right to erasure: you have the right to request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, or where it is being processed unlawfully.
  • Right to restriction: you have the right to request that we restrict the processing of your personal data in certain circumstances.
  • Right to data portability: you have the right to receive your personal data in a structured, commonly used and machine-readable format, and to transmit it to another controller where technically feasible.
  • Right to object: you have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
  • Right to withdraw consent: where we process your data on the basis of your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our customer service using the contact details on our website. We will respond to your request within one month of receipt.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal data is not being handled in accordance with applicable law. The ICO can be contacted at www.ico.org.uk or by calling 0303 123 1113.

8. Applicable law and disputes

This Privacy and Cookie Policy and your use of our website are governed by and construed in accordance with the laws of England and Wales, and the UK GDPR and Data Protection Act 2018. Any dispute that may arise in connection with this Privacy and Cookie Policy and our services will be submitted to the competent courts of England and Wales. If you are a consumer residing in Scotland or Northern Ireland, you may also bring proceedings in the courts of your country of residence.

9. Changes and questions

Our Privacy and Cookie Policy may be updated from time to time. We will post any updated version on this page, so that you are always aware of the data we collect, how we use and protect it, and the circumstances under which we share and/or disclose your data to third parties. Where changes are significant, we will notify you by email or via a prominent notice on our website.

If you have any questions about your data, our Privacy and Cookie Policy or its applicability, please do not hesitate to contact our customer service using the contact details on our website.