To determine whether your photo is of sufficient quality to be printed, you can check the number of pixels in the image. It’s important to upload the original photo, preferably not one received via social media or WhatsApp.
If you didn’t take the photo yourself, ask the photographer to email it to you. This way, the optimal pixel count is preserved.

• For a perfect print, your photo should ideally be 800 x 1200 pixels and at least 800 KB in size.

• If you want to be absolutely sure that your print will be sharp, select the photo check option during the ordering process. We will review your photo before printing and inform you if the quality isn’t sufficient.

Platforms such as Facebook, Instagram, WhatsApp and Snapchat reduce the quality of photos by compressing them, which makes them less suitable for larger prints.

• If you want to be absolutely sure that your print will be sharp, select the photo check option during the ordering process. We will review your photo before printing and inform you if the quality isn’t sufficient.

When you place your order with KitchenYeah, you can choose the latest delivery date on which your parcel will be delivered. If you’re unsure about this, you can check the delivery date in the order confirmation email you received.

Please note that delivery times are calculated in working days, which means weekends are not included.

At KitchenYeah we strive for perfection! However, it can sometimes happen that something goes wrong with the delivery of your order. If your order has passed the latest delivery date and you haven’t received a Track & Trace link from us, please contact our customer service team. We’ll be happy to help you.

You can easily check the status of your order via your account when you log in.

Our shipping costs are £4.99 for orders under £30. You can also choose our express delivery option. The shipping costs for express delivery are £6.99.

As soon as you place an order, you’ll receive a confirmation email from us.
If you haven’t received a confirmation, it may have ended up in your spam or junk folder. We recommend checking there, as our email should be found in that folder.
If our email has been incorrectly marked as spam, please mark it as not spam.
If you made a typo when entering your email address, our customer service team will be happy to help you resolve the issue.

Our products are delivered by our courier service. Once you’ve received your confirmation email with the shipping information, you can expect your order to arrive within approximately two working days. The total delivery time is about six working days from receipt of payment.

If you’re not at home when the delivery takes place, the following options are available:

• The courier will leave a “Missed Delivery Card”. With the information on this card, you can arrange a new delivery date.

• The courier may also leave a note indicating that your parcel has been delivered to one of your neighbours.

If your payment has failed, this may be due to several reasons:

• There is an issue with your bank. We recommend contacting your bank or waiting until the issue is resolved. You can then try to place your order again using a different payment method.

• There is an issue with the payment provider. If you are unable to make a payment, you can use one of our other payment methods or wait until the payment provider has resolved the issue.

If you have any questions or would like to share suggestions, we are happy to help.

Of course, we believe we can learn the most from our customers. Please let us know if you have any suggestions, comments, or tips you would like to share with us.

Although it’s not something we aim for, it may occasionally happen that you’re not fully satisfied with one of our products. We do everything we can to ensure your experience remains positive and take your feedback very seriously.

If you are unhappy, please send us an email. We also kindly ask you to include one or more photos of your photo product so that we can immediately investigate and resolve the issue. On working days, you can expect a response from us within 48 hours.

You can contact us by email. On working days, you can expect a response from our customer service team within 24 hours.

When shopping online, it’s of course important that your personal data is handled confidentially. We guarantee that we treat your personal information and images with care. Naturally, we need certain details from you to process your order and deliver your product.

What information do we need from you, and why?

• First and last name: We need your name to process your order, arrange delivery, and provide support if you have any questions.

• Address and place of residence: We require your address to make sure your order is delivered to the correct location.

• Telephone number: If there are any questions about your order, we may contact you using this number.

• Email address: We send your order confirmation by email, along with a link that allows you to track the status of your order.

We understand how important it is for you to place your orders and make payments safely and without worry. That’s why our ordering and payment system is protected with an SSL connection. This prevents third parties from accessing your data.

You don’t need any special software to use SSL encryption. You can recognise a secure SSL connection by the green padlock icon in your browser’s address bar.

Creating a customer account is very easy and comes with several benefits:

• Faster checkout process

• Option to save multiple delivery addresses

• Access to previous orders

• Always an overview of your order status

Do you have a personal account but have forgotten your password? No problem!
Using the link below, you can request a new password. After your request, we will send you an email with a link that allows you to reset your password.