Placing an order is easy! Simply choose your desired product, upload your image or select one from our collection, customise your options (size, material, finish), and proceed to checkout. You will receive an order confirmation by email once your order has been placed.

We accept the following payment methods: debit card and credit card: Visa, Mastercard, Maestro, PayPal, Apple Pay, Google Pay, Bank Transfer and payment afterwards via Klarna. All prices are displayed in pounds sterling (GBP).

If your payment has failed, this may be due to several reasons:

• There is an issue with your bank. We recommend contacting your bank or waiting until the issue is resolved. You can then try to place your order again using a different payment method.

• There is an issue with the payment provider. If you are unable to make a payment, you can use one of our other payment methods or wait until the payment provider has resolved the issue.

Yes, you will receive an order confirmation and invoice by email after your purchase. If you have not received this within 24 hours, please check your spam folder or contact our customer service.

Our standard delivery time is stated on the checkout page. Delivery times are calculated from the moment we receive your order and payment. Please note that as some of our products are custom-made, production time is included in the delivery estimate.

Delivery costs are shown at checkout before you confirm your order. Costs may vary depending on the size and weight of your order.

Your order will be delivered by a courier service. You will receive a tracking number by email once your order has been dispatched, so you can follow its progress.

If your order arrives with visible damage, please contact us immediately at info@hellodeco.co.uk with a photo of the damage. We will arrange a replacement or refund as quickly as possible.

For full details about returning your order, please refer to our Returns and Withdrawal Policy. Here you will find all the information about your right of withdrawal, how to submit a complaint, and how our returns process works.

If you have a complaint about the quality of your product, please contact us within 4 working days of receiving your order. Send your complaint along with a clear photo to info@hellodeco.co.uk. We aim to respond within 24 hours and will do our best to find a suitable solution.

If your complaint is valid, we will send you a prepaid return label by email. Simply print the label, attach it to your parcel, and drop it off at your nearest collection point. Once we receive the returned product, we will offer a replacement, voucher, or full refund.

If your order arrives with visible damage, please contact us immediately at info@hellodeco.co.uk with a photo of the damage. We will arrange a replacement or refund as quickly as possible.

No, you can place an order as a guest. However, creating an account allows you to track your orders, save your details for future purchases, and reorder previous products more easily.

We take your privacy seriously. Your personal data is processed in accordance with the UK GDPR and the Data Protection Act 2018. We only use your data to process your order and, with your consent, to send you newsletters and offers. For full details, please refer to our Privacy and Cookie Policy.

Yes. Under the UK GDPR, you have the right to access, correct, or request the deletion of your personal data at any time. Please contact our customer service at info@hellodeco.co.uk to make a request. We will respond within one month.

You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any newsletter email, or by contacting our customer service directly.

Absolutely! You can upload your own photo or image directly through our ordering tool. We support a wide range of common image formats including JPEG and PNG.

Yes, many of our products support personalisation options such as adding a name or text. These options are available in the ordering tool where applicable.

Our design tool includes a live preview so you can see how your image will look before placing your order. If you are unsure about the result, feel free to contact our customer service before ordering — we are happy to help.

You may not upload images that infringe the intellectual property or portrait rights of others, or any content that is offensive, illegal, or pornographic. By uploading an image, you confirm that you have the right to use it. Please refer to our Terms and Conditions for full details.

We offer a wide range of standard sizes. If you require a size that is not listed, please contact our customer service and we will do our best to accommodate your request.